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Intro

About Me section - Oliver Herzner Resume

I have always considered myself as a technology geek and an early adopter.Had my first Atari 2600 console and a spectrum computer back in the late 80s.

Technology has been a fundamental part of my life and I was able to use this experience and passion in several positions I held.Throughout the years I have acquired many skills in Project Management, Strategic Sourcing, Pre-Sales Consultancy, Service-Level Agreements (SLA), IT Strategy, IT Service Management, Service Delivery and Service Desk.

During the past 3 and half years, I worked as an IT Project Manager in the computer software industry and successfully completed challenging projects in Portugal for Allianz and GALP Energia.I have also collaborated internally with other Spanish clients such as Santa Lucia, Gas Natural Fenosa and Acciona among others. Due to my strong language skills, I collaborated closely with development teams across the globe to drive enhancements and improvements to our software product and ultimately to our customers.
This has made me realize that my passion belongs to Service Delivery and IT Service Management and am back in the market to pursue these positions and continue growing professionally in this area.

Work

  • IT Project ManagerDrilltec GUT GMBH 2014 - 2017  
    IT Project Manager responsible for the implementation of eSoP solution (SaaS) for local Portuguese clients Solution design and software product demonstrations during the analysis and design phase as well as presentation of solution portfolio to prospect clients.
  • Global Incident Manager2008 - 2013 Fujitsu Technology Solutions
    Started as a first agent helpdesk , went through all internal helpdesk positions to go into Service Management. During the past 2 years worked as Global Incident Manager for the Husqvarna client covering 24/7 h for P1 Major Incidents.
  • Course CounsellorDon Quijote Salamanca 2006 - 2008
    Temporary work during my 2 year stay in Salamanca Spain. Sold Spanish courses in Spain and Latin America to international students worldwide. Represented the company at international education fairs.
  • Assitant Project Manager2002 - 2005 Drilltec GUT GMBH   
    I moved to Germany in 2002 as part of the training to the Assistant Project Manager role. I successfully assisted in a total of 9 river crossing projects, having taken several responsibilities on during the last year to alleviate the project manager tasks.

Languages

Lanaguage Section Oliver Herzner

These are the languages I have picked up.

English 100%
German 100%
Spanish 100%
Portuguese 75%
French 25%

Education

Education Section Oliver Herzner
  • Deutsche Schule Madrid
  • ITIL Foundations V3
  • The online Marketing Fundamentals (Google)
  • Bussines english